Jay Baer

Jay Baer

Expert on Marketing and Customer Service

  • Fee ranges between: $22,001 - $32,000

    The fee range listed in is USD, represents the price for a keynote presentation in the person's home nation, and does not include travel and lodging. We strive to keep this information up to date, though price changes are often sudden and occasionally significant. Several other factors can impact fees and costs: location, length of presentation, audio/visual requirements and the cost of providing them on-site and currency fluctuation. The exact cost for a particular speaker for your situation is readily available from one of our associates.

  • Specializes in: Customer Service, Marketing, Social Media
  • Travels From: Indiana

Topics

  • Hug Your Haters: How to Embrace Complaints and Keep Your Customers

    Haters aren’t your problem…ignoring them is.

    If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

    In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints—why and where your customers complain, and how to turn customer service into a marketing advantage.

  • Talk Triggers: Turn Your Customers Into Volunteer Marketers

    Customer experience is how you make your customers feel.

    Great customer experience occurs when you exceed customer expectations. And when you do so, customers are compelled to talk about you.

    In this fast-paced, timely, dynamic presentation Jay teaches his customer experience excellence framework, showcasing how any business can turn customers into advocates.

    With hilarious and poignant storytelling, Jay teaches attendees the three primary ways to use customer experience to trigger word-of-mouth, illustrates mistakes to avoid, and inspires audiences to put new strategies into practice immediately.

  • Youtility: Why Smart Marketing is About Help not Hype

    If you’re wondering how to make your company seem more exciting, you’re asking the wrong question.

    You’re not competing for attention only against other similar products. You’re competing against your customers’ friends and family and viral videos and cute puppies.

    To win attention today, you must ask a different question… “How can I help?”

    Youtility will cause you to rethink everything you thought you knew about marketing. Filled with relevant examples, you’ll see why the Youtility system now powers the marketing programs of hundreds of major companies.

  • Smarketing: Align Your Sales and Marketing to Achieve Hyper-Growth and Happy Teams

    Aligned sales and marketing teams achieve 19% faster revenue growth and 15% more profitability. But how do you actually do it? This fast-paced presentation filled with current examples will have you rethinking the roles of marketing and sales.

    You’ll learn practical ways to better integrate sales and marketing to drive growth and improve customer satisfaction. This session will also cover digital and social selling, and how it adds value to the customer buying journey.

  • Emcee and Host

    Jay was named “most likely to be a game show host” in high school, and that dream may be fulfilled some day!

    Meanwhile, Jay thrives in the emcee/event host role, with real-time commentary, insightful questions, tons of humor and an approachable style. He’ll take your event to a whole different level.

    Jay prepares vigorously, reviewing presentations of all main stage speakers with event organizers beforehand, but remains largely unscripted, to be able to connect the thematic dots on-the-fly.

    Jay also takes on many panel moderation assignments each year, and can easily pull double or triple duty at your event (keynote + emcee + moderator). He’s even done several awards ceremonies, and loves handing out trophies!

“Jay was the host for three days at our global IBM conference (thousands in attendance) and he was fantastic. He was very well prepared and turned a good event into an excellent event.” —IBM

“Not only is Jay a killer speaker, but he played an integral role in facilitating connections between our customers on-site. He doesn't just go the extra mile, but MANY. ” —Oracle

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